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Fulfilment Policy

Anne Jones Coaching Fulfillment Policy for Credit Card Payments via Stripe® 

These policies will aid users determine how Anne Jones Coaching fulfills orders and payments made by credit card via the payment processor, Stripe. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, "The Coach", “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to und ertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Fulfillment Policy 

At Anne Jones Coaching, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in Canadian Dollars.

Delivery Policy 

At Anne Jones Coaching, we sell online coaching programs and digital products. We deliver our services to clients via electronic means. 

Refunds 

  • If Client cancels any Service for any reason whatsoever, Client shall not be entitled to a refund.

  • All digital products are non-refundable.

Return Policy 

At Anne Jones Coaching, we sell digital products. No returns can be made, as a digital product is considered "used" upon receipt and/or download. Our refund policy has been explained above.

Cancellation Policy 

The following are to note:

  • Once a contract with Anne Jones Coaching has been signed, cancellations are not permitted. The program commitment is for the entire number of weeks agreed upon. Payment, whether paid upfront or in monthly installments, shall be due in full. If the Client decides to cancel their membership, no refunds will be issued and monthly installments will continue as agreed upon until the balance owing is paid. All program cancellation requests must be submitted via email to musclesandmindset@gmail.com. If a client chooses to end their contract without fulfillment of services by the Coach, they may buy out the remainder of their contract with a one-time payment of 50% of the total balance owing.

Services Abandonment 

If after repeated attempts by Anne Jones Coaching to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Anne Jones Coaching requests and such continues for a period of thirty (30) days, the program will, at the discretion of Anne Jones Coaching, be abandoned. No refund for the Services will be considered, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the contract, wherever applicable. 

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to musclesandmindset@gmail.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service Contact Details

For enquiries or comments regarding this Policy, customers may email: musclesandmindset@gmail.com

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